Refund Policy

Customers may request a return or refund if:

• The item received is damaged, defective, or faulty.

• The incorrect product was supplied by AJ Empire.

• The item differs significantly from the product ordered.

Any issues must be reported within 7 days of receiving the order.

Non-Refundable Items

Refunds will not be granted for:

• Products damaged through misuse, negligence, or improper handling.

• Custom-built, special-order, or made-to-order products.

• Items that have been altered, modified, or used after delivery.

• Products returned without prior approval from AJ Empire.

Return Process

To request a return or refund, customers must contact AJ Empire with:

• Proof of purchase

• Order details

• Clear photographs of any damaged or defective items (where applicable)

Our team will review the request and provide further instructions regarding the return process.

Refund Approval

Once the returned item has been inspected and approved, the refund will be processed using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

Exchanges

Where appropriate, AJ Empire may offer a replacement or exchange instead of a refund.

Shipping Costs

• Delivery charges are generally non-refundable unless the return is due to an error made by AJ Empire.

• Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Limitation of Liability

AJ Empire reserves the right to decline refund requests that do not meet the conditions outlined in this policy.

Contact Us

For refund or return enquiries, please contact:

AJ Empire
55 Kenilworth Rd, Kimberley, Northern Cape, South Africa
Email: sales@ajempire.co.za
Phone: +27 53 004 0607

By purchasing from AJ Empire, customers acknowledge and agree to the terms of this Refund Policy.